This Agreement is dated:
And is made between:
SIMPSON JONES, a company incorporated in Ireland under registered number 681663 and whose registered office is at 24 Haywood, Blessington, County Wicklow (the “Service Provider”).
And
INSERT (“the Client”)
It is now agreed as follows:
Commercially Reasonable Efforts: the same degree of priority and diligence with which the Service Provider meets the service needs of its other similar customers.
Client Cause: any of the following causes:
(a) any improper use, misuse or unauthorised alteration of the Services by the Client;
(b) any use of the Services by the Client in a manner inconsistent with the Service Specification or instructions (written or verbal) given by the Service Provider;
(c) the use by the Client of any hardware or software not approved by the Service Provider in for use by the Client in connection with the Services; or
(d) the use of a non-current version or release of the any software.
Affected Service | Priority | Response Time | Resolution Time |
Urgent Level Request | 1 | 1 hour | 4 hours |
Medium Level Request | 2 | 2 hours | 8 hours |
Low Level Request | 3 | 4 hours | 16 hours |
The Agreement shall be governed by and construed in accordance with Irish law.
Monthly Fee and Payment Terms: |
[per selected option] per calendar month Terms: 30 days, payable by DD 0% VAT rating as Client is UK based |
Included |
[per selected option] hours paid administrative support per week to cover 46 week legal year, the cost of which is spread evenly over 12 months. |
NOT Included |
Administrative support during the month of August, 1 week over the Easter Break and 1 week over the Christmas Vacation (exclusive of bank and public holidays) |
Stationery, costs of printing, postage |
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